Great customer service through technology
At Done Plumbing & Heating, the challenge was to find technology that improved performance and enabled them to better serve customer needs. In this customer story, you'll see how Lenovo ThinkAgile with Microsoft Azure Stack HCI delivered.
How has Done Plumbing & Heating improved customer service?
Done Plumbing & Heating has embraced technology to improve customer service by equipping technicians with iPads for better communication and documentation. They utilize the Lenovo ThinkAgile MX platform, which allows for efficient job pricing and storage of important data, including HD videos of sewer inspections. This technology-driven approach has helped them maintain a competitive edge in customer service.
What challenges did Done Plumbing & Heating face before the technology upgrade?
Before upgrading to the Lenovo hyperconverged solution, Done Plumbing & Heating faced performance issues with their existing Virtual Desktop Infrastructure (VDI), which was slowing down operations. Technicians experienced crashes and difficulties with remote access, impacting their ability to serve customers effectively.
What benefits has Done Plumbing & Heating seen from the Lenovo solution?
Since implementing the Lenovo ThinkAgile MX platform, Done Plumbing & Heating has seen a 23% increase in sales. The new system has eliminated performance issues, allowing for smoother operations and better service delivery. Technicians can now upload and download videos more quickly, providing customers with timely information, which enhances their overall experience.
Great customer service through technology
published by VNR Tech Solutions, LLC
Our staff has been involved in computers since 1980, and in 1991 we first went 'online' and began our first service work. Technology has changed a lot since then! We have experienced all of these changes and have decades of experience in this industry. We serve both commercial and residential clients in the Central NJ area.
As the pace of change in technology will continue to be high, you will want a trusted partner to handle all of your technology needs. Give us a call or email to see if we can address your requirements and make your life less complicated and more efficient.
In addition to our managed services, consulting, repair, and network design services, we also sell hardware, software and cloud services such as Microsoft Office 365, Hosted Microsoft Exchange Email, BitDefender Antivirus, LastSpam email security services, Datto disaster recovery backup solutions, Datto managed networking, and more.
Our hardware offerings include products from Intel, Lenovo, HP, Asus, Samsung, Epson, Netgear, Eaton, APC, Cyberpower, Datto, TrendNet, Cisco, and others. We will also build custom to order (CTO) systems and servers. Please contact us at 732-515-3030 or email sales@vnrtechsolutions.com for all your needs.